Services just got leaner and meaner

Operations management has not been the most popular topic with students in terms of classroom practice or examination question selection over the years. However, like accounting and finance, it offers excellent opportunities for you to prepare well-structured answers that are less 'woolly' and general than marketing and human resources. Indeed, for businesses themselves, it is in this area that the largest competitive advantage and cost savings can be found. As the new Business Management guide says: Operations management returns to the fundamental ...