Outsourcing out of the box?

As I spent a frustrating 15 minutes speaking to a newly established call centre in the Asian subcontinent and not achieving anything as I was put on hold for the 4th time, I was reading this BBC article posted on my son's facebook page - seems like outsourcing can have its individual benefits, although possibly not in the long term. US employee 'outsourced job to China' Security audit finds dev OUTSOURCED his JOB to China to goof off at work It seems that ...